Terms & Conditions

1. About these Terms

These Terms & Conditions govern access to and use of Grahak, including Grahak's website, applications, reviewer features, business tools and related services.

Grahak is developed and operated by Grahak Digital Pvt. Ltd., Nepal.

By creating an account, claiming or managing a business, submitting content, purchasing a paid service when one is offered, or otherwise accepting these Terms when Grahak asks you to do so, you agree to these Terms and the policies incorporated into them. If you do not agree, do not use a feature that requires acceptance.

2. What Grahak does

Grahak is a business discovery, review and trust platform. It may provide business profiles, search and discovery tools, ratings and reviews, photos, business responses, location features, moderation and integrity systems, analytics, promotional features and other tools for consumers and businesses.

Grahak is generally a platform on which users and businesses provide information and opinions. Unless Grahak expressly states otherwise, a listing, verification check, badge, rating, review, response or promotional placement is not an endorsement or guarantee by Grahak of a business, reviewer, product or service.

Business information may come from businesses, users, public sources, third-party sources or Grahak's own research and moderation processes. Grahak may correct, merge, restrict or remove information where reasonably necessary.

3. Eligibility and authority

Public areas of Grahak may be browsed without an account where the product permits it.

You must be at least 18 years old to create a Grahak reviewer or business account. If Grahak later introduces a service specifically designed for younger users, separate age, consent and privacy rules may apply to that service.

If you create, claim or manage a business account on behalf of an organisation, you represent that you have authority to act for that organisation and to provide the information you submit.

You may use Grahak only in accordance with applicable law and these Terms.

4. Accounts and account security

You must provide information that is accurate enough for the account or verification process in which it is requested and keep material account information reasonably up to date.

You are responsible for safeguarding your login credentials and for activity carried out through your account unless the activity resulted from a security failure for which Grahak is legally responsible.

You must not access another person's account without permission, impersonate another person or business, or misrepresent your authority.

Notify Grahak promptly if you reasonably believe your account has been compromised.

5. Business profiles, claims and verification

A business may appear on Grahak before it is claimed by the business. A listing does not by itself mean that the business has registered with, approved, sponsored or endorsed Grahak.

A person who claims or manages a business must have appropriate authority. Grahak may request information or evidence to verify a claim, ownership, management authority, contact detail, location or other relevant fact.

A verification label or transaction-verified indicator confirms only the particular check described by Grahak. It does not guarantee the quality, legality, safety or future performance of a business or the truth of every statement associated with it.

Businesses are responsible for the accuracy and lawfulness of information, offers, events, notices, links and media they directly submit.

A business profile will not ordinarily be removed merely because it is unclaimed or because the business does not wish to participate on Grahak. Grahak will still review legitimate legal, privacy, intellectual-property, safety, accuracy, duplicate, impersonation, or other rights concerns.

6. Business names, logos and third-party intellectual property

Business names, logos, trademarks and other brand materials displayed on Grahak remain the property of their respective owners.

Grahak may display a business name, logo or other identifying brand material to help users identify and distinguish the relevant business. Display of such material does not, by itself, mean that the business has claimed its Grahak profile or that the business sponsors, endorses, is affiliated with, or has approved Grahak.

Grahak does not claim ownership of a business's logo or trademark merely because it is displayed on a Grahak profile.

If a business, trademark owner, copyright owner or authorised representative believes that a logo or other protected material displayed on Grahak infringes its rights or should not be displayed, it may submit a rights request through Grahak's designated reporting process. Grahak may request information reasonably necessary to verify the requester's identity, authority and claimed rights.

Grahak may remove, replace, restrict or temporarily hide disputed brand material while reviewing a credible request or where required by law.

Removal of a logo or other brand material does not ordinarily require removal of the underlying factual business profile, customer reviews, ratings or other information that Grahak is otherwise entitled to display.

Grahak may replace a removed or disputed logo with a generic business or category image.

7. Reviews, ratings and customer content

Reviews and ratings should reflect genuine customer experiences and must comply with the Review Guidelines.

When you submit a review, rating, photo, suggested edit or other content, you are responsible for what you submit and for having the right to submit it.

You must not knowingly submit fabricated, materially misleading, impersonated, unlawfully obtained or manipulated content, or coordinate activity intended to unfairly raise or lower a business's rating or reputation.

Critical reviews are permitted. However, criticism must be based on a genuine experience, distinguish opinion from factual allegation where reasonably possible, respect privacy and other legal rights, and comply with applicable law.

The Review Guidelines form part of these Terms.

8. Moderation, reporting and integrity

Grahak may use human review, automated rules, machine-learning or AI-assisted systems, behavioural signals and other integrity measures to identify spam, abuse, duplicate activity, unusual review patterns, possible manipulation or other potential violations.

An automated signal or unusual pattern is not automatically treated as proof that a review is false or that a person acted improperly. It may trigger additional checks or moderation.

Grahak may hold, label, limit, de-rank, restrict visibility of, remove or restore content, or restrict an account, where Grahak reasonably believes action is necessary to enforce these Terms or policies, protect users or businesses, preserve platform integrity, respond to a credible legal or rights complaint, address security risk, or comply with law.

Grahak may ask for additional information when reviewing disputed content. Where Grahak provides an appeal or review process, users and businesses must use it honestly and must not submit false evidence or abusive reports.

No moderation system can guarantee that all unlawful, inaccurate or manipulative material will be identified immediately.

9. Business participation and responses

Businesses may respond to reviews and use other participation tools provided by Grahak. Responses must comply with these Terms and applicable law.

A business must not threaten, harass, intimidate or improperly pressure a reviewer; reveal private reviewer information; condition a benefit on removing or changing an honest review; or require a customer to post a positive review.

Businesses may invite genuine customers to review when Grahak permits it, but must not selectively invite only customers expected to leave positive reviews where doing so would materially distort the review picture.

A business response does not alter the customer's original rating or rewrite the customer's review.

10. Promotions, sponsored content, offers and events

Grahak may display sponsored or promoted business content. Paid visibility is separate from organic ratings, reviews, moderation and organic ranking unless Grahak clearly explains otherwise.

Sponsored or promoted content should be identified in a way reasonably understandable to users.

Businesses are responsible for ensuring that offers, events, notices, claims, prices, eligibility conditions and other promotional information they submit are accurate, not misleading and lawful.

A business may not purchase a better review score, a guaranteed positive review, or an artificial improvement to its organic reputation from Grahak.

11. Paid services, subscriptions and electronic transactions

Grahak may offer optional paid services such as subscriptions, credits, promotional placements, enhanced tools, verified-review invitations, analytics, APIs or other business services.

When a paid service is available, the applicable price, billing period, credit rules, taxes, refund or cancellation conditions, usage limits and any service-specific terms will be presented before purchase or use where required.

Electronic purchases and paid services are also subject to mandatory rights and obligations under applicable Nepalese law. Nothing in these Terms removes a right or remedy that cannot legally be excluded.

Unless a service-specific term states otherwise, purchasing a paid service does not influence review moderation, organic ratings or the substance of customer reviews.

12. Your content and the licence you give Grahak

You retain ownership of content that you own.

By submitting content to Grahak, you grant Grahak a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, adapt formatting, translate where the product provides translation, distribute within Grahak's services, and otherwise use the content as reasonably necessary to operate, secure, moderate, improve and present Grahak.

This licence includes using the content in relevant business profiles, search and discovery, review summaries or insights, integrity and moderation processes, product analytics, and reasonable promotion of Grahak or the relevant public business page.

The licence continues for as long as the content is hosted or reasonably retained for legal, security, integrity, backup or dispute-resolution purposes. Where content is deleted, Grahak will stop public display within a reasonable period except where retention or display is legally required or otherwise permitted by law.

You represent that you have the rights and permissions needed to submit the content and grant this licence.

13. Grahak intellectual property

Grahak's software, branding, logos, designs, interfaces, databases, original editorial materials and other materials created by or for Grahak Digital may be protected by copyright, trademark and other applicable intellectual-property laws.

Except as permitted by law or expressly authorised by Grahak, you may not reproduce, sell, reverse engineer, bypass access controls, scrape at a volume that disrupts or substitutes for the service, or commercially exploit protected Grahak materials.

Nothing in these Terms gives you ownership of Grahak's trademarks, branding or proprietary technology.

14. Privacy

Grahak's Privacy Policy explains how Grahak collects, uses, stores and shares personal information and forms part of the legal framework governing use of the service.

Do not use Grahak to publish another person's private or confidential information without a lawful basis or appropriate permission.

15. Third-party services and links

Grahak may use or link to third-party services, including authentication, maps, hosting, communications, analytics, payment services and business-provided websites or social links.

Third-party services may have their own terms and privacy practices. Grahak is not responsible for a third-party service to the extent that service is outside Grahak's control, but this does not limit any responsibility Grahak has under mandatory law for its own acts or omissions.

16. Service availability and changes

Grahak is an evolving service. Features may be introduced, changed, limited, suspended or removed.

Grahak may perform maintenance or experience interruptions caused by technical failures, service providers, security incidents, legal requirements or events outside reasonable control.

Grahak does not promise that every feature will always be available or error-free.

17. Prohibited use

You must not use Grahak to commit fraud or another unlawful act; gain unauthorised access to accounts, systems or data; introduce malicious code; interfere with service availability; scrape or automate access in a way that materially burdens the service or circumvents controls; sell or trade fake reviews; harass or threaten others; infringe intellectual-property or privacy rights; or evade a restriction imposed under these Terms.

You must not upload or publish material that is unlawful to publish or display through electronic media under applicable law.

18. Suspension and termination

Grahak may restrict, suspend or terminate access to an account or feature where Grahak reasonably believes this is necessary because of misuse, fraud, security risk, repeated or serious policy violations, manipulation, legal requirements or material risk to users, businesses or the platform.

Where appropriate, Grahak may give notice or an opportunity to address an issue. Immediate action may be taken where reasonably necessary for security, safety, integrity, legal compliance or prevention of further harm.

You may stop using Grahak at any time and may request account closure through available account tools or by contacting Grahak, subject to reasonable retention described in the Privacy Policy.

19. Information, reviews and user decisions

Reviews, ratings, business information, analytics, summaries, location results and other information on Grahak are intended to help users make their own decisions.

User-generated content represents the views or experiences of the person who submitted it, not necessarily the views of Grahak.

Grahak does not guarantee the quality, safety, legality, availability, suitability or future performance of a business, product or service solely because it appears on Grahak.

20. Limitation of responsibility

To the extent permitted by applicable law, Grahak Digital is not responsible for indirect or consequential loss arising solely from reliance on user-generated content, third-party information, a third-party service, or an interruption outside Grahak Digital's reasonable control.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any responsibility, compensation right or consumer protection that cannot lawfully be excluded or limited.

Nothing in these Terms prevents a person from making a complaint to, or seeking a remedy from, a court, regulator or authority where applicable law gives that right.

21. Complaints and disputes

If you have a complaint about Grahak, a moderation decision, an account issue, privacy, or a paid service, contact Grahak first so the matter can be reviewed.

A complaint should include enough information to identify the issue, but you should not send unnecessary sensitive personal information.

Where a dispute cannot be resolved directly, the parties retain the rights and remedies available under applicable Nepalese law, including any mandatory consumer or regulatory process.

22. Governing law and jurisdiction

These Terms are governed by the laws of Nepal.

Subject to any mandatory consumer, privacy, regulatory or other legal process, disputes concerning these Terms or Grahak may be brought before the courts or authorities of Nepal that have competent jurisdiction.

Nothing in this section removes a mandatory right to bring a claim or complaint before another authority or forum where applicable law requires or permits it.

23. Changes to these Terms

Grahak may update these Terms when the service, business model, technology or applicable law changes.

The current version and effective date will be published on Grahak. For material changes, Grahak may provide additional notice and, where appropriate, ask account holders to accept the updated Terms before continuing to use affected services.

Changes do not retrospectively remove rights that have already arisen under mandatory law.

24. Contact

Questions or complaints about these Terms may be sent to: