AKA clear, thoughtful experience
Helpful staff, accurate information and a response that resolved my concern.
Grahak for Business
Build trust through real customer experiences
Grahak helps businesses understand how customers experience them, respond to feedback, strengthen their public reputation and make better decisions using customer trust signals. Core business reputation tools are free.Current product
G
Restaurant · KathmanduGrahak Demo Business
Profile views 2,840Customer actions 624
Thank you for sharing this. We are glad the team could help.
Trust trend+18%
Organic reputation
Your reputation on Grahak is organic
Grahak is built around genuine customer experiences. A business's rating, reviews and organic ranking cannot be purchased. Subscribing to Grahak Premium or purchasing promotional credits will not increase a rating or artificially improve a position in organic results.
Your reputation develops through the experiences customers choose to share.
Two separate paths
Organic reputation and paid visibility never merge
Promotional placements operate separately from customer ratings, review scores, organic ranking, moderation and Grahak's assessment of trust signals.Organic
Reputation path
01Customer experience
02Review
03Organic trust signals
04Rating + organic ranking
Paid
Promotion path
01Business payment
02Premium / promotion credits
03Sponsored placements
Does not affect rating · Does not affect organic ranking
How Grahak works
A constructive customer-business conversation
The public reputation of a business develops through customer experience, participation and organic trust signals.Customers share their experiences
Customers discover businesses on Grahak and share reviews based on their experiences. Reviews contribute to the public picture of a business over time.
Businesses participate in the conversation
Claimed businesses can manage their information, respond publicly and use feedback to understand where customers see strengths or problems.
Grahak analyses trust signals
Review activity, customer feedback and behavioural patterns help identify meaningful trust signals while protecting the integrity of the review system.
Reputation develops organically
Customer experiences, review history and relevant organic signals shape how a business is represented. Paying Grahak does not alter ratings or organic ranking.
Review integrity
Protecting the integrity of reviews
Review platforms can be affected by fake reviews, coordinated manipulation, incentivised activity or organised attempts to unfairly damage a business. Grahak combines automated analysis and moderation systems to identify unusual review activity.Unusual text similarity
Repeated structure or phrasing across reviews.
Unusual sentiment pattern
A concentrated pattern can be one signal among several.
Compressed reviewer activity
Dense activity in a short window can merit assessment.
Coordinated activity signal
Several reviewers converging on the same target.
Unexpected review-volume spike
Activity that differs significantly from the normal pattern.
Semantic and sentiment patterns
Analysis of how reviews are written, including unusual similarities, repeated narratives, sentiment patterns and other textual signals.
Reviewer behaviour
Patterns across reviewer activity, including the timing, frequency and distribution of reviews.
Coordinated activity
Clusters or sudden activity that may indicate organised attempts to influence a business's reputation.
Review anomalies
Unusual changes in review volume, rating behaviour or activity that differs significantly from normal patterns.
Cross-signal analysis
Textual signals can be considered alongside behavioural and activity signals instead of relying on one indicator.
Detection → signal → assessment → outcome
Signals support moderation; they do not replace it
Potential anomalyText similarityTimingReviewer activityVolume spike
Assessment & moderationCleared · Retained · Flagged · Removed after review
Available today
The core tools for managing your reputation remain free
The free business experience is designed to be useful in its own right—not a deliberately restricted version of the product.Claim your business
Verify your relationship with a business and take control of its Grahak profile.
Manage business information
Keep important details accurate and up to date so customers can make informed decisions.
Respond to customer reviews
Acknowledge positive experiences, address concerns and add your side of the conversation.
Manage multiple businesses
Use one business account to manage multiple claimed locations or brands.
Review and reputation insights
Understand ratings, reviews, customer activity and general trust indicators.
Business analytics
See how people discover and interact with your business through the free analytics layer.
Current business workspace
Manage profiles, conversations and a business portfolio
These product views reflect capabilities already present in Grahak today, shown with representative demo information.Business profileManage public information
PublishedCustomer conversationRespond publicly
“The team listened and helped resolve the problem quickly.”
Your response
Thank you for giving us the opportunity to make this right.
PortfolioMultiple businesses
Demo Business — CentralClaimed and managed
Demo Business — EastClaimed and managed
Demo Business — WestProfile review pending
Business analytics
More than an average rating
A rating is useful, but customer trust develops from more than one number. Grahak helps businesses understand how ratings change, what customers discuss, review activity, profile discovery, customer actions and responses to feedback.
The objective is to help businesses understand why customers perceive them the way they do.Business analyticsUnderstand what shapes customer trust
All timeRating and review activityCustomer trust signals over time
Coming next
Grahak Premium — Coming soon
The free business tools will remain available. Grahak Premium will add advanced capabilities for businesses that want to actively measure, build and promote their presence.Transaction-verified review invitations
Invite customers following a transaction and collect reviews connected to a transaction-verified experience.
Conversion tracking APIs
Connect Grahak with business systems to understand actions and conversions originating through Grahak.
Advanced trust analytics
Go beyond general analytics with deeper tools for customer behaviour, reputation trends and trust signals.
Promotional placements across Grahak
Promote eligible offers, events and business content through clearly identified promotional placements.
Premium visibility will remain separate from organic ratings and rankings.
Coming soon
Promotion credits
Prefer to promote without subscribing?
Standalone promotion credits will let businesses run limited-time promotional campaigns across eligible Grahak placements without a subscription.Purchase creditsCreate campaignEligible placementsImpressions
Coming soon
One business. Multiple people managing it.
A single business profile will be manageable by multiple authorised business-user accounts. Owners, managers, administrators, internal marketing teams, agencies and external partners will use their own accounts rather than sharing one login.Business profileShared access
OwnerManagerAdminMarketingAgency
One authorised account
Business ABusiness BBusiness C
Shared trust
Built for businesses and customers
Customers get information that helps them make better choices. Businesses get feedback, data and tools that help them understand and strengthen customer trust.Start today